Refund Policy

Effective Date: 22-12-2024

At Packeto, customer satisfaction is our priority. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them. By using our services, you agree to this policy.

1. Eligibility for Refunds

a. Food Orders

• Refunds may be issued for:
  • Incorrect items delivered.
  • Missing items from your order.
  • Spoiled or damaged food.
• Refunds will not be issued for:
  • Change of mind after order confirmation.
  • Delays caused by factors beyond our control (e.g., weather, traffic).

b. Grocery Orders

• Refunds may be issued for:
  • Damaged or expired products.
  • Missing items in your order.
  • Incorrect items delivered.
• Refunds will not be issued for:
  • Perishable goods unless damaged or expired upon delivery.
  • Incorrect orders caused by user error.

2. Refund Process

• Refund requests must be submitted within [Insert Timeframe, e.g., 24 hours] of delivery.
• To request a refund, contact our support team via:
  • Email: info@packeto.in
  • Phone: +91 9700099974
  • In-App Support Chat

When submitting a request, provide:

• Order details (order ID, date, and items).
• A clear description of the issue.
• Supporting evidence, such as photos of the damaged or incorrect items.

3. Refund Resolution

• After reviewing your request, we will notify you of the outcome within [Insert Timeframe, e.g., 7 business days].
• Approved refunds will be processed to the original payment method or as store credits, depending on your preference and eligibility.

4. Non-Refundable Items

• Gift cards or promotional items.
• Orders placed using loyalty points or promotional discounts (subject to review).

5. Disputes

If you are unsatisfied with the resolution, you may escalate the issue by contacting [Insert Escalation Contact].

6. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with the updated effective date.

For questions or further assistance, please contact our support team.

• Email: info@packeto.in
• Phone: +91 9700099974

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